Privacy Policy
Last Updated: 1 January 20251. Introduction
SurplusPack ("we", "our", or "us") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website surpluspack.in and use our services. If you do not agree with the terms of this Privacy Policy, please do not access or use our platform.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when registering or submitting an enquiry.
- Account Information: Username, password, and other credentials used to access our services.
- Transaction Information: Details about the machinery or packaging products you list, purchase, or enquire about on our platform.
- Usage Data: Information about your interactions with our website, including IP address, browser type, pages visited, time spent on the site, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. See Section 5 for more details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: To process your listings, connect buyers and sellers, and facilitate transactions on our platform.
- To Communicate with You: To send you enquiry updates, product alerts, and respond to your questions or support requests via email, phone, or WhatsApp.
- To Improve Our Platform: To analyse usage patterns, fix issues, and improve the overall experience for all users.
- To Send Product Updates: If you have opted in, we may send you notifications about new listings or relevant surplus inventory that may interest you. You can opt out at any time.
- To Comply with Legal Obligations: To meet applicable legal and regulatory requirements.
4. Sharing Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist us in operating our website, processing payments, or delivering communications — bound by confidentiality obligations.
- Buyers and Sellers: When you submit an enquiry or listing, relevant contact details may be shared with the other party to facilitate the transaction.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: When required by law, court order, or to protect the rights and safety of SurplusPack or its users.
5. Cookies and Tracking
We use cookies — small text files stored on your device — to help our website function correctly and to improve your experience. Specifically, we use:
- Essential Cookies: Required for the website to function properly. These cannot be disabled.
- Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This data is anonymous and aggregated and helps us improve our content and user experience.
- Preference Cookies: Used to remember your settings and preferences for a better experience on return visits.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Objection: Object to the processing of your personal information for marketing purposes.
- Opt-Out: Unsubscribe from product update notifications at any time by contacting us directly.
To exercise any of these rights, please contact us at surpluspack@gmail.com.
8. Third-Party Links
Our website may contain links to third-party websites such as YouTube, WhatsApp, or payment platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before sharing any personal information.
9. Children's Privacy
Our services are intended for business users and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor has submitted personal information, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised policy on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
SurplusPackB-1/471, Janakpuri, New Delhi – 110058
surpluspack@gmail.com
9266419463